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Martin Wiest
CEO Tourvest Inbound
Norwich Close
Sandton
Johannesburg
South Africa
20th. July 2010

Dear Martin

I would like to formally express my appreciation for the ultimate professional cooperation and
service we have enjoyed from TIO in all aspects and phases of The FIFA World Cup 2010.
From hotel selection through the reservation and preparation procedures to activation and
service delivery we received a friendly and highly professional service throughout.
Through TIO’s cooperation we were able to provide our own clients, mainly travel trade
professionals themselves, with a first class service at all times.
I would not hesitate to recommend your destination management services and would be
pleased to act as a reference as appropriate.
I look forward to the future and the continuance of our client partnership.

Yours sincerely

Alan Kotz